Terms & Conditions

Plugins

All the plugins are licensed under the GNU General Public License. The purchase of some of our plugins will produce a download link valid only for your account, while after purchasing some others of our plugins you may get a License Key to download and activate the Pro version of the Plugin on your WordPress website. Plugins that let you download the installer zip file have no restrictions on the domains they can be used. Instead, if the purchase of a plugin generates a License Key, you will be able to register your production domain by entering and validating the License Key directly from your Plugin installed on your website. You can change the domain assigned to your License Key up to 3 times from your account on this website, maybe to register a temporary test domain. License Keys have a duration of 1 year from the activation date. During this time, you will be able to install patches and updates for your Plugin for free. Once the License Key is expired, you should renew it from your account by purchasing the same plugin. Renewing and keeping active the License Key is necessary to install future updates and to keep using the plugins, but it is not mandatory.

Updates

Our plugins are constantly upgraded. Updates may include new features, bug fixes and security patches. Those who have an active License Key for the plugin will be able to download and install the update for free. Instead, if the License Key for the plugin is expired, it’s necessary to renew it to extend its expiration date, so that installing the update will be allowed by our servers. Plugins that do not require a License Key usually include free updates.

Themes

Our WordPress themes are licensed under the GNU General Public License. There is no restriction on the domain they can be installed or on the number of times they can be used.

Payment Gateways

Some of our plugins support custom payment gateways to provide an integration with a specific bank gateway. All the payment gateways inherit the same License as the Plugin they were made for. Such payment gateways are subjected to changes made with the sole discretion of each bank, and our company is not informed in case of drastic modifications that could make the integration incompatible. If you purchase a payment gateway that is no longer compatible with the bank’s specifications, our company will schedule an update for this integration, or we will evaluate the possibility of issuing a refund. Our¬†Support Policy¬†applies in case of missing features or needed modifications because the code of the payment gateways is provided “as is”, and it has always passed at least one payment test with a working bank account.
In case you need a specific payment gateway that is not available on our list for one of our plugins, you can try to contact us for a custom development, the only type of custom development service we offer. Our team will evaluate your request by analyzing the technical documentation of the gateway, and will answer with a quotation for the custom development if the custom development request is accepted. We reserve the right to refuse the custom development request because our public documentation explains how to extend the payment framework of the Plugin. Any skilled PHP programmer would be able to create this integration for your plugin on our behalf, so this case could not be used a valid reason to ask a refund for the purchase of the Plugin.

Refund Policy:

Plugins, Updates, Themes, Payment Gateways, License Keys Renewals

All the software solutions sold by Envoqon.com are available for purchase as fully-functional product. Some products may be available on one of our demo websites for evaluation, some others may offer a free/Lite version that you can download and install directly from the WordPress Plugins Repository. All the features of the Plugins are described on their respective pages on this website. It is your responsibility to analyze all the features of the product you are about to purchase, and you should contact us to clarify any doubts before making any purchase from this website.
After purchasing one of our products you will receive a confirmation email that will let you download the installer file of the Plugin/Update/Theme/Payment Gateway, or will show you the generated or renewed License Key for activating the Plugin. Once the product installer file has been download, or once the License Key has been activated, no refunds will be available unless the product you purchased is “different” than the one you saw on our website. For being “different” we intend any possible feature or function you saw on our websites that is not available in the product you received. In case this should happen, refund requests should be made within 15 days from the purchase date. We reserve the right to refuse refund requests for any other reasons than the one specified in our Terms and Conditions. The software sold in this website is not available for testing, or for a trial period. Refund requests made for reasons similar to when you were expecting the software to work differently, or when you thought a function was available, are always refused in all circumstances for the reasons explained in this section.
It is your responsibility to familiarize yourself with this refund policy. By placing an order to Envoqon.com, you are supposed to have read this refund policy, agreed with and fully accepted the terms of this refund policy.
If you do not agree with, or fully accept the terms of this refund policy, please do not purchase any software or service on this website.

Support Policy:

By making any purchase from this website you will get access to our technical support. The technical support will be accessible as long as your Support License will be active.
We are used and proud to provide efficient support by helping all our clients set up the plugins and products they have purchased. The thousands of satisfied customers are a proof of the quality of our support. We guarantee support for 6 months from the purchase date. During this period you are supposed to have familiarized with all the functions of the Plugin/Product purchased.
After 6 months from the purchase date we only accept support requests for bug reports, server errors and suggestions. Having an expired Support License will not affect in any way the license of your Plugin/Product, which will obviously work as before. Making a new purchase or renewing an expired License Key will give you access to our technical support for 6 more months.
We guarantee answers to support requests within 12 hours on weekdays, holidays excluded, and the same response timing is often valid also for the weekend, even though we reserve the right to provide answers only on working days. The average response time on a working day goes from 30 minutes to 2 hours. Answers may be delayed depending on the size of the support queue of the day.

Terms of Use, Refund Policy, Support Policy, Privacy Policy (Terms and Conditions):

These terms and conditions are subject to change without notice, from time to time in our sole discretion. The company Envoqon Software will notify you of changes made to these terms and conditions by posting them to this website. If you do not agree with these terms and conditions, please do not purchase any software or service from this website.